FAQ

How much do you charge for shipping?

We provide 100% FREE Shipping!

How long does the delivery take?

Please allow at least 2-4 weeks or 10-20 business days for your order/s to be delivered. 

If your order hasn’t arrived within the given time frame, please contact our support team at deskancetravel@gmail.com so we can assist you.

What is your refund/returns policy?

A full refund or replacement will be given for items that are not received or lost in transit. Returns can also be made within 30 days after you receive your order. Errors made by customers when providing shipping information and sizing details on their order/s that result to missed parcel deliveries or wrong size are excluded in the refund. 


Only one of the two products I purchased arrived

Please allow a few more days for your other order to arrive. Sometimes we ship orders for single customer separately. This is due to item availability and other stock, warehouse and processing factors. For further assistance, please contact our Customer Support Team at deskancetravel@gmail.com

I've placed an order with multiple items recently; can I combine them into one package?

Since we have different storerooms for order distribution, each item is subject to availability. Sometimes we don’t have the products available in one place so the items may be shipped separately. However, you will still receive your orders, just maybe not at the same time. 

Payment Methods?

Currently we accept only Paypal Payment Method but we are going to add more Payment Methods soon.

I've put a wrong shipping address and/or picked a wrong size. can I change it?

Please email us right away at deskancetravel@gmail.com indicating your Order so we can assist you quickly. We will check your order in our system and if it still hasn’t been processed yet, we can make changes.

Incorrect shipping address: It is a must that you contact us right away. We process and ship each order almost instantly, so if your order/s happens to be dispatched already, we won’t be able to grant your request. 


To be eligible for a return/exchange: The item must be unused and in the same condition that you received it and must be in the original packaging including the proof of purchase.

How secure is my personal information?

Deskance values and protects your information as much as it values the name and business. Your information will be kept in our database for the reference purposes only and will not be given to anyone or anything that isn’t linked to our shop.